Job description of a maid

I. General provisions

1. A person with a professional education is appointed to the position of a maid, without presenting requirements for work experience.

2. Appointment to the position of a maid and dismissal from it is made by order of the director of the organization.

3. The maid should know:

3.1. Rules for the use of detergents and cleaners, preparations for cleaning rooms

3.2. Rules for processing various surfaces of hotel rooms

3.3. Rules for the selection and use of cleaning equipment

3.4. Rules and methods for routine room cleaning

3.5. Guest check-out procedures

3.6. Basics of ethics, etiquette and psychology of guest service when cleaning a room

3.7. Rules for using electrical equipment for cleaning rooms

3.8. Occupational safety requirements, basic health protection, sanitation and hygiene

3.9. Anti-terrorism and guest safety rules

3.10. Rules and methods for organizing the process of general cleaning of rooms

3.11. Rules for general cleaning of rooms

3.12. _____________________________________________________________________

4. The maid reports directly to ______________________________

5. During the maid’s absence (vacation, illness, etc.), her duties are performed by a person appointed in the prescribed manner. This person acquires the corresponding rights and is responsible for their proper execution.

6. ________________________________________________________________

General provisions

1.1. A maid belongs to the category of workers.

1.2. A maid is appointed to a position and dismissed from it by order of the head of the enterprise upon the recommendation of [fill in what is required] and reports directly to [fill in what is needed].

II. Job responsibilities

The duties of a maid include:

1. Routine cleaning of hotel rooms and other accommodation facilities, including:

— Assembling trolleys for routine cleaning of rooms

— Checking the serviceability and functioning of inventory and equipment in the room stock

— Supply of rooms with consumables

— Change of bed linen and towels in the rooms

— Cleaning the bathroom in the rooms

— Cleaning the bedroom, rooms in the hotel room

— Handing over the guest’s things for washing and dry cleaning at his request

— Identification of defects and breakdowns of furniture in the room stock

— Checking the availability and safety of the organization’s property in the room stock

— Registration of forgotten and lost items by guests

— Final check of compliance of the quality of current room cleaning with the requirements of the cleaning standards of the accommodation facility

— Reception of the room upon departure of the guest

2. Cleaning of hotel rooms and other accommodation facilities after guests check out, including:

— Assembling trolleys for cleaning rooms after guests check out

— Checking the serviceability and functioning of inventory and equipment in the room stock

— Supply of rooms with consumables

— Change of bed linen and towels in the rooms

— Control of the assortment of minibars in the rooms

— Cleaning the bathroom in the rooms

— Cleaning the bedroom, rooms in the hotel room

— Identification of defects and breakdowns of furniture in the room stock

— Checking the availability and safety of the organization’s property in the room stock

— Registration of forgotten and lost items by guests

— Final check of compliance of the quality of room cleaning after guests check-out with the requirements of the cleaning standards of the accommodation facility

— Reception of the room upon departure of the guest

3. General cleaning of hotel rooms and other accommodation facilities, including:

— Assembling trolleys for general cleaning of rooms

— Washing curtains and tulle with their replacement

— Handing over bedding for washing with their complete replacement

— Washing windows, stained glass, room decor elements

— Cleaning of ventilation grilles, room radiators

— Cleaning of carpets, upholstered and cabinet furniture in rooms

— Cleaning walls, baseboards, ceilings in rooms

— Final check of compliance of the quality of general cleaning of the rooms with the requirements of the cleaning standards of the accommodation facility

III. Rights

The maid has the right:

1. Request and receive the necessary information, as well as materials and documents related to issues of their activities.

2. Improve your qualifications, undergo retraining (retraining)

3. Take part in the discussion of issues included in his functional responsibilities.

4. Make suggestions and comments on how to improve activities in the assigned area of work.

5. Require the management of the organization to provide assistance, including ensuring organizational and technical conditions and execution of the established documents necessary for the performance of official duties.

6.___________________________________________________________

Job description for the specialty "Maid"

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Job responsibilities of a maid
I approve

_____________________________ (Last name, initials)

(name of organization, its ________________________________

organizational and legal form) (director; other person authorized

approve job description)

00.00.201_g.

m.p.

JOB DESCRIPTION

MAID

——————————————————————-

(name of institution)

00.00.201_g. №00

1. General Provisions

1.1. This job description defines the rights, duties and responsibilities of the maid _____________________ (hereinafter referred to as the “enterprise”).

Name of institution

1.2. A maid is appointed to a position and dismissed from it by order of the head of the enterprise upon the recommendation of _________________________________.

job title

and is subordinate to __________________________________________________________. 1.3. A person with secondary general education and special training according to an established program is hired for the position of a maid (there are no work experience requirements)

1.4. The maid must know:

— rules for using electric floor polishers and electric vacuum cleaners;

— location of local shut-off valves;

— internal labor regulations in the hotel;

— safety rules and the use of fire protection equipment;

— norms and rules of labor protection.

2. Job responsibilities

The maid is obliged:

2.1. Make the beds.

2.2. Clean and maintain clean hotel rooms, bathrooms and other assigned premises.

2.3. Change bed linen and towels within the time limits provided for by the rules of use and internal regulations of the hotel.

2.4. Accept numbers from residents upon departure.

2.5. If residents discover damage to property and equipment, inform the senior maid or floor duty officer.

2.6. Receive orders for household services from residents and ensure their timely completion.

2.7. Follow safety regulations.

2.8. Report any identified shortcomings in the behavior of those living in hotel rooms to your supervisor.

2.9. Maintain ethical standards of communication with residents.

3. Rights

The maid has the right:

3.1. Submit proposals on issues related to your activities for consideration by your immediate supervisor.

3.2. Receive from enterprise employees the information necessary to carry out their professional activities.

3.3. Demand assistance from the management of the enterprise in performing their duties.

4. Responsibility

The maid is responsible for:

4.1. Legal violations committed in the process of carrying out its activities within the framework defined by the administrative, civil and criminal legislation of the Russian Federation.

4.2. Causing material damage within the framework determined by the current legislation of the Russian Federation.

4.3. Improper performance or failure to fulfill one’s job duties as provided for in this job description within the framework defined by the labor legislation of the Russian Federation.

Head of structural unit: _____________ __________________

(signature) (surname, initials)

00.00.201_g.

I have read the instructions,

one copy received: _____________ __________________

(signature) (surname, initials)

00.00.20__

IV. Responsibility

The maid is responsible for:

1. For improper performance or failure to fulfill one’s job duties provided for in this job description - within the limits determined by the current labor legislation of the Russian Federation.

2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.

3. For causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.

4. ____________________________________________________________________

This job description has been developed in accordance with the provisions (requirements) of the Labor Code of the Russian Federation dated December 30, 2001 No. 197 FZ (Labor Code of the Russian Federation) (with amendments and additions), the professional standard “Maid” approved by order of the Ministry of Labor and Social Protection of the Russian Federation from September 5, 2021 No. 657n and other regulations governing labor relations.

805 82101

We bring to your attention a typical example of a maid's job description, sample 2021. A person can be appointed to this position without presenting requirements for education and work experience. Don’t forget, each maid’s instructions are given in hand against a signature.

The hr-portal website provides typical information about the knowledge that a maid should have. About duties, rights and responsibilities.

This material is included in the huge library of job descriptions on our website, which is updated daily.

General provisions

1. A maid belongs to the category of workers.

2. A person is hired as a maid without presenting requirements for education and work experience.

3. The maid should know:

a) special (professional) knowledge:

— “Rules of use and internal regulations in communal hotels” and safety rules;

— installation of electric vacuum cleaners and electric floor polishers;

— location of local shut-off valves.

b) general knowledge of an employee of the organization:

— rules on labor protection, industrial sanitation and fire safety;

— requirements for the quality of work (services) performed and for the rational organization of labor in the workplace;

— production alarm.

4. In her activities, the maid is guided by:

- legislation of the Russian Federation,

— Charter (regulations) of the organization,

- orders and instructions of the ________ organization (general director, director, manager)

- this job description,

— Internal labor regulations of the organization.

5. The maid reports directly to ________ (a worker with higher qualifications, the head of production (site, workshop) and the director of the organization)

6. During the maid’s absence (business trip, vacation, illness, etc.), her duties are performed by a person appointed __________ (position of the head of the organization) upon the proposal of ___________ (position) in the prescribed manner, who acquires the corresponding rights, duties and is responsible for the fulfillment of the assigned responsibilities on him.

Job responsibilities of a maid

The labor responsibilities of a maid are:

a) Special (professional) responsibilities:

— Cleaning and maintaining clean residential hotel rooms, dormitories, bathrooms and other assigned premises.

— Change of bed linen and towels after each check-out of the resident, and for long-term stays, within the time limits provided for by the “Rules of Use and Internal Regulations in Communal Hotels”, cleaning of the beds.

— Acceptance of linen from residents upon their departure from their rooms.

— If damage to property and equipment is detected by residents, report to the senior maid or floor duty officer.

— Accepting orders from residents for household services and ensuring their timely execution.

— Compliance with safety regulations.

b) General labor responsibilities of an employee of the organization:

— Compliance with the internal labor regulations and other local regulations of the organization, internal rules and regulations of labor protection, safety precautions, industrial sanitation and fire protection.

— Fulfillment, within the framework of the employment contract, of the orders of the employees to whom it was repaired in accordance with these instructions.

— Carrying out work on acceptance and delivery of shifts, cleaning and washing, disinfection of serviced equipment and communications, cleaning the workplace, fixtures, tools, as well as maintaining them in proper condition.

— Maintaining established technical documentation.

Maid rights

The maid has the right:

1. Submit proposals for management’s consideration:

— to improve work related to the responsibilities provided for in this instruction;

— on bringing to material and disciplinary liability workers who violated production and labor discipline.

2. Get acquainted with the documents defining his rights and obligations, criteria for assessing the quality of performance of labor duties.

3. Other rights established by current labor legislation.

Maid Responsibility

The maid is responsible in the following cases:

1. For improper performance or failure to fulfill one’s job duties provided for in this job description - within the limits established by the labor legislation of the Russian Federation.

2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.

3. For causing material damage to the organization - within the limits established by the current labor and civil legislation of the Russian Federation.

Job description for a maid - sample 2021. Job responsibilities of a maid, rights of a maid, responsibility of a maid.

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